Contact us



  1. New applications inquiries:                                                          applications@altercards.com

  2. Any general inquiry related to Altercards service:                          merchants@altercards.com

  3. Inquiries related to payments, wiring, settlements etc:                  accounting@altercards.com

  4. Customer service regarding billing Tech inquiries:                         tech@altercards.com 

  5. Customer service relating to merchants customer complaints:        customerservice@altercards.com

  6.    applications@altercards.com


Toll-free telephone numbers: 1-800-891-0583.

Support Hours: From Monday to Friday, 9:00 AM to 5:30 PM Beijing time.